Below are two 12 minute recaps for the first two days of interviews with participants. Many topics are covered from innovative service delivery models, learning about the true costs of service, and the strong consensus that community management is not enough on its own but usually needs extra support for an effective service delivery approach.
Day 2 Recap:
Day 1 Recap:
A video of questions and remarks for the panel discussion on the final and third day will follow with some quotes from that discussion.
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